We collect information for various purposes as outlined below:
Archives and collections
If you make an enquiry to Tees Valley Museums regarding any of the consortium partner’s collections, we will ask for your contact details in order for one of our museums to report back to you. We will keep your details on record until your enquiry has been dealt with, at which point we will destroy your information.
We will not use your information for any other purpose and will only process your information with your consent.
All our consortium partners accept objects into their collections. If you make a deposit, donation or loan you will be asked for your details which will be kept on record for the duration of the deposit, donation or loan – at which point your information will be destroyed, unless it is necessary to retain this information as part of the archives. If this is the case you will be advised by the museum service you are donating to.
Your information will not be used for any other purpose and will only be processed with your consent.
When you make an enquiry to Tees Valley Museums regarding one of the consortium partners learning programmes, courses, activities or services, on behalf of yourself, a school or an educational establishment you represent, we will ask you to provide personal information to allow us to supply you with the relevant information.
We will only contact you about the particular programme, course, activity or service you have enquired about.
Family learning and access
Tees Valley Museums have two mailing lists; family learning and access. Individuals or organisations opt-in to these emails and only receive relevant information. We retain your information for three years after which point your information is deleted unless you decide to re-subscribe. You can opt-out at any time by emailing;
Some of our partners may have individual, opt-in mailing lists, for example school mailing lists. These are managed by the individual museum service in accordance with their own council’s information governance policy. Mailing lists and the personal information they contain are not shared across Tees Valley Museums.
Sometimes we will ask you to complete a survey, questionnaire or evaluation form about our services in order to help us monitor and improve them, or because we are required to provide this information by our funding providers. The information we currently collect is not personal or identifiable. We will only use the information provided for the purposes of the survey you have completed.
Photographs, video or audio recordings
Sometimes we will ask for permission to take photographs, video or audio recordings of individuals to use as part of our programmes and exhibitions, or to help promote our services. We will always ask for your consent verbally before we do this. If the recording is as part of a school workshop or group visit or you will be ask you to complete the relevant forms authorising us to proceed.
We retain the images and recordings for five years from the date of consent. After five years we will either ask you if you are willing to extend your consent for their continued use, or we will delete them. The processing is on the basis of your consent.