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Access Information

We welcome all visitors to Tees Valley Museums and aim to do everything we can to make access easy for everybody.

Museum of Hartlepool

The museum is on the outskirts of Hartlepool Town Centre, alongside Jackson’s Dock. The museum is a 15 minute walk from Middleton Grange Shopping Centre.

Hartlepool train station is an 8 minute walk from the museum, involving a slight incline on the bridge over the railway lines.

A number of busses stop on Marina Way just outside the museum, these are Stagecoach Hartlepool 1 and 7, Stagecoach Teesside 36, Arriva Durham 23 and 24 and Go North East 55 and 55X

There is a large car park alongside the museum with 8 accessible parking bays and a dropped kerb to the entrance of the museum.

The entrance is signposted as the National Museum of the Royal Navy Hartlepool however this is also the entrance to the Museum of Hartlepool. After you go through the entrance doors turn right, then right again, the Museum is straight ahead.

The main entrance has two sets of double doors. There is a push button on the left hand side of the outer doors and on the right hand side of the inner doors. The doors open towards you.

The entrance to the museum has a set of manual double doors however they will be held open during opening hours.

Immediately inside the entrance is the shop and reception desk for the National Museum of the Royal Navy.

The Museum of Hartlepool Quayside is now open to visitors and can be accessed at the Quayside entrance within The Museum of Hartlepool. The Quayside has level block paving surfaces suitable for wheelchair users, and there is outdoor interpretation to read along the railings. Water safety equipment is also available along the Quayside railings.

Admission to the museum is free.

The museum is all on one level.

Seating is available throughout the museum.

There is an accessible toilets within the reception area, close to the museum entrance.

The facilities in the ground floor toilet include a baby change station. It is not RADAR key operated.

There is no Changing Place facility within the museum however there is one in the museum carpark, close to Marina Way:

  • Marina Way, Jackson Dock, TS24 0XZ

Please see Changing Places for further information about this facility.

The baby change facility is within the accessible toilet.

Assistance dogs are welcome.

A hearing loop is not available.

A wheelchair is available to borrow during your visit. Please speak to a member of staff.

The museum does not currently offer relaxed openings

Although the museum does not currently offer relaxed openings we have identified the following times:

when the museum is usually quieter with fewer visitors:

  • 4pm to 5pm during the summer opening hours
  • 3pm to 4pm during the winter opening hours

This is not a dedicated relaxed session and we cannot guarantee the low level of visitors.

There is not a café on site, however there are a number of places outside of the museum selling hot and cold drinks, snacks and meals.

Picnics are not allowed on site, however the museum is alongside Hartlepool Marina with a number of seats available for picnics.

Access Information

Hartlepool Art Gallery

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Head of Steam Darlington Railway Museum